| Travel Asia Online frequently asked questions
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1) How to make a hotel reservation with us?
2) What happens once Travel Asia Onlne receives your reservation?
3) Am I able to make a reservation directly through the hotel?
4) How long will it take before I get my hotel voucher?
5) What is included in the discount room rate which is published on your website?
6) How does the payment work?
7) What credit cards do you accept?
8) What security am I guaranteed when using a credit card?
9) Are your hotel rates per room or per person?
10) Can I pay directly to the hotel when I arrive?
11) What is the cancellation policy?
12) Can I trust the company I am making my reservation with?
1) How to make a hotel reservation with us?
Once you have selected the hotel where you would like to stay then please click the :Book now button. Please fill out all the required information and click the send button. Your information will then be automatically be entered into our reservation system. You will be send an email instantly with your reservation details and to indicate that your reservation has been received and is being processed by our team of highly dedicated reservation agents.
Be sure to make your reservation for the full duration of your stay. If you do need to extend your stay after arrival, please contact a Resorthotel office so you are not charged the hotel's full room rate.
Kindly note that the Single room rate refers to a 1 person occupancy, and a Twin room rate refers to an occupancy of 2 persons. You can request a room with either 2 Twin beds or 1 Kingsize bed if available.
2) What happens once Travel Asia Online receives your reservation?
Once we receive your reservation, our reservation agents will immediately proceed with your reservation. They will send your booking to the hotel or hotel wholesaler for confirmation. Normally within 12 hours our staff will notify you by email the final status of your reservation.
Kindly note that we do not require your credit card details upon your initial enquiry. When you are ready to go ahead and confirm your booking, we do require full pre-payment by credit card.
Upon confirmation (usually within 12-24 hours), you will receive a confirmation voucher with all your reservation details listed. This voucher is to be presented upon check-in at the hotel. You will also receive a copy of your credit card transaction details.
3) Am I able to make a reservation directly through the hotel?
The rates that Travel Asia Online for the numerous hotels and resorts are wholesale rates due to the fact that we are arrange the travel needs for a large number of travelers. You may book directly with the hotel however the rates offered to you by the hotels are normally significantly higher.
4) How long will it take before I get my hotel voucher?
For the majority of hotels and resorts that we offer in the various destinations, we can offer extremely fast confirmation within 12 hours. In cases where there is a problem with high occupancy we will go through various channels to try to secure your reservation.
5) What is included in the discount room rate which is published on your website?
All rates which are published on our websites for the various hotels and resorts are per room for either single, double or triple occupancy. All the rates also include all various service charges and taxes. If indicated on the hotel information page, breakfast, half board or full board may be included.
6) How does the payment work?
The rates offered to you through our websites are prepaid rates. One of the reasons that we can offer these low rates is that the hotel or wholesaler is prepaid by us for your reservation. Once we confirm your reservation we will proceed to charge your credit card.
7) What credit cards do you accept?
We accept VISA, MasterCard, Eurocard, JCB, American Express, Diners Club and SCB
8) What security am I guaranteed when using a credit card?
The secure online information form uses the latest encryption technology Secure Socket Layer (SSL), which means that all of the information you enter is converted into a scrambled code, that is securely transmitted over the internet to the secure server. The information can only be read by the Customer Reservation Department.
9) Are your hotel rates per room or per person?
All of our listed rates are quoted in US$ Dollars according to the hotel, per room per night and are inclusive of service charge and Government VAT. Rates are subject to change without notice.
10) Can I pay directly to the hotel when I arrive?
No. We require full prepayment and as the booking is made through Travel Asia Onlin e, payment should be made directly to us and not to the hotel.
11) What is the cancellation policy?
Please note that we will only charge a cancellation fee for confirmed reservations. If you choose to cancel a confirmed reservation then you are subject to a cancellation fee. The cancellation policy applies to all reservations unless the hotel or wholesaler have different policies. These policies will take precedence over the policy stated here.
Cancellation fee:
More then 14 days before arrival: There is a 10% administration fee with a minimum of $35 USD
Within 14 prior to arrival: 10% administration fee plus One night cancellation charge
12) Can I trust the company I am making my reservation with?
Travel Asia Online currently offers hotels in Sri Lanka , Maldives , Singapore , Bangkok , HongKong , Malaysia and worldwide popular cities such as Sydney , Paris , London , Florida , Los Angeles . With us you have a choice of products and services. Satisfaction Guaranteed.
Travel Asia Online is owned, managed and staffed by travel and hospitality professionals. We have quickly grown to one of the leading online travel companies due to our professional and personal service give to our clients by our company. Many other online travel companies are owned and staffed by people with no or little experience in the travel business. Our staff and management team understand the needs of the modern traveler which is reflected in the service that our company offers all our clients.
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